Advisors Brokers Consultants And Prospective Plan Sponsors Only
Please note the following contacts are unable to assist participants.
Large Markets Over $50 million in assets
Please consider the investment objectives, risks, fees and expenses carefully before investing. The prospectus contains this and other information about the investment options. Depending on the investment options offered in your Plan, your registered representative can provide you with prospectuses for any mutual funds any applicable annuity contracts and the annuitys underlying funds and/or disclosure documents for investment options exempt from SEC registration. Please read them carefully before investing.
IMPORTANT: The projections, or other information generated by the Empower Lifetime Income Score and/or the Empower Participant Experience regarding the likelihood of various investment outcomes, are hypothetical in nature. They do not reflect actual investment results and are not guarantees of future results. The results may vary with each use and over time.
Core securities, when offered, are offered through GWFS Equities, Inc. and/or other broker dealers.
GWFS Equities, Inc., Member FINRA/SIPC, is a wholly owned subsidiary of Great-West Life & Annuity Insurance Company. Representatives of GWFS Equities, Inc. are not registered investment advisors and cannot offer financial, legal or tax advice. Please consult with your financial planner, attorney and/or tax advisor as needed.
What Do I Request On The Call
After your identity is verified, youll be able to tell the customer service representative that you want to do a direct rollover. A direct rollover is where your funds are directly transferred to your new IRA provider. It often means the check is made out in the name of that IRA provider but for the benefit of you. This is generally the simplest approach. Your 401 provider will usually ask you for the name and mailing address of your new IRA provider and your new IRA account number. We also recommend that you take this opportunity to update your mailing address since they may have an old address for you. Thats because youll be sent additional documents, including a tax-related document known as a 1099-R that tells the IRS youre doing a tax-free rollover.
An indirect rollover is where funds are first transferred to you, or a check is made out in your name. You deposit the funds in one of your own accounts, but then you have 60 days to send that money on to your IRA account if you want the rollover to be tax-free. This can create a little extra work for you which is why most people opt for a direct rollover.
Have a rollover expert on the call with you! Capitalize can handle your 401-to-IRA rollover for you and set up a call with your provider walking you through each step along the way. Get started
I Forgot My Password How Can I Get Help
Click on the Forgot Password? link and follow the prompts. A temporary password will be emailed to you within 10 minutes. The temporary password expires upon first login, and you will be prompted to create a new personal password. If you are a new user your plan administrator will send you an email with a password to use the first time you log in. After initial login, you can change your password as you set up your account.
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Plan Sponsors Contact Request
Carefully consider the investment options objectives, risks, fees and expenses. Contact Empower Retirement for a prospectus, summary prospectus for SEC-registered products or disclosure document for unregistered products, if available, containing this information. Read each carefully before investing.
Securities, when presented, are offered and/or distributed by GWFS Equities, Inc., Member FINRA/SIPC. GWFS is an affiliate of Empower Retirement, LLC Great-West Funds, Inc. and registered investment adviser, Advised Assets Group, LLC. This material is for informational purposes only and is not intended to provide investment, legal or tax recommendations or advice.
IMPORTANT: The projections, or other information generated on the website by the investment analysis tool regarding the likelihood of various investment outcomes, are hypothetical in nature, do not reflect actual investment results and are not guarantees of future results. The results may vary with each use and over time.
Investing involves risk, including possible loss of principal.
Insurance products are issued by or offered through Great-West Life & Annuity Insurance Company, Corporate Headquarters: Greenwood Village, CO or in New York, by Great-West Life & Annuity Insurance Company of New York, Home Office: New York, NY. Guarantees are subject to the terms and conditions of the contract and the claims-paying ability of the insurer.
The Empower Institute is a research group within Empower Retirement, LLC.
What If My Check Gets Misplaced Or Lost In The Mail

This unfortunately does happen every once in a while, but dont worry your money hasnt disappeared. If your check doesnt arrive then youll have to call your 401 provider again and ask them to issue a new one. Theyll place a stop on the first one, and nobody will be able to cash the first check since its generally made out to you or your IRA provider and will always stipulate that its for the benefit of or FBO, your name.
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How To Roll Over A Massmutual 401
If you have a 401 at MassMutual from a previous job, there are a few options for you to consider when doing a rollover. MassMutual is now part of Empower and depending on your plan, the process requires either a form to sign or a phone call to authorize, and in most cases a check will be mailed for you to deposit into your new retirement account.
Finra Investor Education And Brokercheck Notification
Our relationship with you is important to us, so we want to make sure you are aware that important investor information regarding your rights and responsibilities is available through the FINRA web site at www.finra.org. From that site, you can also research the professional backgrounds of current and former broker dealer firms and representatives registered with FINRA to conduct securities business via the FINRA BrokerCheck® tool.
FINRA BrokerCheck is a free resource you can use to conduct that research and can help you make an informed decision as to the firms and representatives with whom you choose to engage in a business relationship. This information is obtained through form filings that registered representatives, brokerage firms and regulators complete as part of the securities industry registration and licensing process.
Through BrokerCheck you can:
- Search for both representatives and brokerage firms
- Obtain online delivery of a background report
- View explanatory information to help you better understand the content provided
- See links of additional resources and tools
To get started, go to and click on the Start Search button. This website also allows you to submit questions you have about BrokerCheck via email.
Alternatively, you can learn more about BrokerCheck by calling FINRAs BrokerCheck Hotline . The hours of operation are Monday through Friday from 8 a.m. to 8 p.m., Eastern Time.
Read Also: Empower Retirement Plan Service Center
Verify Empower Retirement Employees
Truework allows you to complete employee, employment and income verifications faster. The process is simple and automated, and most employees are verified within 24 hours. Verifiers love Truework because its never been easier and more streamlined to verify an employee,learn more here.
The information on this page is not an endorsement of Truework’s services by Empower Retirement and is meant to be purely informational.Disclaimer
number of employees
Look Out For Your Check In The Mail And Deposit Into Your New Account
In many cases, Empower will only distribute your 401 funds directly to you, using the mailing address they have on file for your account. Once you get the check, its then up to you to deposit that check with your new IRA provider.
There are a few ways you can deposit your check depending on the provider:
- Mobile deposit the easiest option is to check your providers mobile app to see if they have a mobile deposit option. Not all providers provide this option but its worth checking. Mobile deposits are the quickest option and typically take 3-5 business days to show up in your account.
- Deposit in person at a local branch if your provider has a physical branch near by, you can also deposit the check in person. Checks deposited in person typically take 3-5 business days to show up in your account.
- Send the check by mail you can also send the check by mail to the provider using the address you previously looked up. Funds that are mailed can take up to 15 business days to show up in your account.
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What Type Of Ira Should I Open
During the process of opening your new account, you may get asked which type of IRA youd like to open. You might see the following options: Rollover IRA, Traditional IRA, or Roth IRA. Heres how to pick the right one:
- If you had a Traditional 401 pick a Rollover IRA or, if thats not available, Traditional IRA or, if thats not available, just IRA. The only exception would be if youre considering a Roth conversion, but this is an advanced tax planning strategy that most people dont need to worry about.
- If you had a Roth 401 pick a Roth IRA. Youll need to match the Roth 401 to a Roth IRA for tax reasons.
- If your 401 has mixed assets youll need to open two IRAs, one Roth and one Traditional to for their respective assets.
Initiate Your Rollover With Empower
Youre making great progress. Youve confirmed key details about your 401 plan and you have an IRA to transfer your money into. The next step is to initiate your rollover with Empower. Empower has two methods for requesting a rollover to another institution:
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Confirm A Few Key Details About Your Massmutual 401
First, get together any information you have on your MassMutual 401. Its okay if you dont have a ton, but any details like an old account statement or an offboarding e-mail from your former HR team can help. 401 paperwork can be confusing, so just focus on identifying the following items:
Financial Professionals Contact Request

Carefully consider the investment options objectives, risks, fees and expenses. Contact Empower Retirement for a prospectus, summary prospectus for SEC-registered products or disclosure document for unregistered products, if available, containing this information. Read each carefully before investing.
Securities, when presented, are offered and/or distributed by GWFS Equities, Inc., Member FINRA/SIPC. GWFS is an affiliate of Empower Retirement, LLC Great-West Funds, Inc. and registered investment adviser, Advised Assets Group, LLC. This material is for informational purposes only and is not intended to provide investment, legal or tax recommendations or advice.
IMPORTANT: The projections, or other information generated on the website by the investment analysis tool regarding the likelihood of various investment outcomes, are hypothetical in nature, do not reflect actual investment results and are not guarantees of future results. The results may vary with each use and over time.
Investing involves risk, including possible loss of principal.
Insurance products are issued by or offered through Great-West Life & Annuity Insurance Company, Corporate Headquarters: Greenwood Village, CO or in New York, by Great-West Life & Annuity Insurance Company of New York, Home Office: New York, NY. Guarantees are subject to the terms and conditions of the contract and the claims-paying ability of the insurer.
The Empower Institute is a research group within Empower Retirement, LLC.
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Deaf Or Hard Of Hearing Customers
We accept all relay calls, including 711.
Investment and Insurance Products are:
- Not Insured by the FDIC or Any Federal Government Agency
- Not a Deposit or Other Obligation of, or Guaranteed by, the Bank or Any Bank Affiliate
- Subject to Investment Risks, Including Possible Loss of the Principal Amount Invested
Investment products and services are offered through Wells Fargo Advisors. Wells Fargo Advisors is a trade name used by Wells Fargo Clearing Services, LLC and Wells Fargo Advisors Financial Network, LLC, Members SIPC, separate registered broker-dealers and non-bank affiliates of Wells Fargo & Company.
Wells Fargo Asset Management is a trade name used by the asset management businesses of Wells Fargo & Company. Wells Fargo Funds Management, LLC, a wholly owned subsidiary of Wells Fargo & Company, provides investment advisory and administrative services for Wells Fargo Funds. Other affiliates of Wells Fargo & Company provide sub-advisory and other services for the funds. The funds are distributed by Wells Fargo Funds Distributor, LLC, Member FINRA, an affiliate of Wells Fargo & Company. 238693 12-15
WellsTrade® and Intuitive Investor® accounts are offered through WFCS.
Deposit products offered by Wells Fargo Bank, N.A. Member FDIC.
RSNIP-0521-00146
How Do I Choose An Ira Provider
Many financial institutions offer IRAs, including brokerage firms, banks, and newer fintech companies. In order to pick the best account for you, theres one up-front question to answer:
Do you want to make your own investment decisions, or would you rather have the investing decisions made for you so you can just set-it-and-forget-it?
If you want to make your own decisions, then what youll want is a self-directed IRA. That allows you to make your own trading decisions and invest in whichever financial securities youd like.
The key features to compare when choosing among self-directed IRAs include:
- What do you want to invest in? The exact investment options among IRA providers varies. Most of them allow you to invest in stocks, ETFs and options. Other specialized IRA providers will let you invest in private assets and cryptocurrency.
- Access to research and data. Some brokers provide access to premium research and data. If youre a more hands-on investor, this might be important to you.
- Ease of use while user interfaces are getting better across the board, newer fintech providers tend to be more popular with those who really value an intuitive app experience.
The key features to compare when choosing an automated account include:
Get matched with an IRA provider based on your preferences! If you choose to do an 401-to-IRA rollover, well match you with a provider based on your preferences as part of our rollover process.
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What Is A 401 Rollover
A 401 rollover is the technical term for transferring the money in an old 401 account to another retirement account. Most people who roll over end up transferring their 401 savings into a new or existing IRA .
Let Capitalize handle your 401 rollover for you, for free! Weve made it our mission to make the 401-to-IRA rollover process easy for everyone. Learn more
Is There A Service Out There Than Can Handle This Process For Me
Yes thats where Capitalize comes in!
Weve made it our mission to make this process easier for everyone. If you choose to do a 401-to-IRA rollover, we can handle the entire process for you. Most of the process can be done online and our rollover experts will guide you through any of the manual parts.
Its 100% free to you .
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Rolling Over Into An Ira
Well handle the entire process for you online, for free!
- Well help you choose an IRA provider if you dont already have one
- Customer support available if you have questions along the way
- We get paid by the IRA provider if you open an account so our service comes at no cost to you!
Weve laid out a step-by-step guide to help you roll over your old Empower 401 in five key steps:
Initiate Your Rollover With Massmutual
Youre making great progress. Youve confirmed key details about your 401 plan and you have an IRA to transfer your money into. As of 2021, all MassMutual retirement accounts are now part of Empower Retirement. This means youll need to request your funds are now managed by Empower and youll need to request the rollover through them. Empower has two methods for requesting a rollover to another institution:
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Make Sure Your Ira Is Being Invested Appropriately
Remember there are two goals of rolling over an old 401 into an IRA the first is to consolidate your 401 assets, and the second is to grow those assets by allocating them into investments that will increase in value over time.
Your very last step in executing a rollover is to make sure that second goal is being met and that the funds in your IRA are being appropriately invested. If you chose an automated IRA then this should happen automatically. Thats because as soon as your funds arrive theyll be allocated into a portfolio that was created for you during the sign-up process for your new IRA account. You should still log in and check to make sure thats the case, but usually theres nothing more for you to do.
If you choose a self-directed account then youll have to invest the money yourself. Often the simplest option is to purchase a target-date retirement fund this is an investment vehicle that puts your money into a combination of higher-risk, higher-return stocks and lower-risk, lower-return bonds. The exact mix changes as you age so that you have more stocks when youre younger and less as you get older: because stocks generate higher returns but are more volatile we should own more of them early on when we can withstand their fluctuations in order to achieve their higher long-term returns.
Otherwise you can assemble a portfolio on your own by making trades.