John Hancock Retirement Customer Service


Saving For Retirement While Taking Care Of Other Financial Priorities Can Be A Tricky Balance Our Advisors Can Help You Navigate The Pressures Of Long And Short

Retirement Provider Review: John Hancock

Why should I prioritize for my retirement?

Planning for retirement can make all the difference in creating a life you really look forward to. Chances are, youre working steadily towards a few different financial goals, such as paying off a mortgage and securing your family’s future. While its understandable to prioritize more immediate milestones, its also a good idea to work retirement into your regular savings plan.

What are my retirement options?

There are many qualified plans designed to help you save for retirement. Your workplace may offer a pension or a 401. Or you could open a traditional IRA or Roth IRA with a qualified brokerage firm. All of these accounts have different rules, limits and tax implications, so you may want to review them with a professional financial advisor to help you choose what’s best for you.

How can John Hancock help?

Regardless of how experienced an investor you may be, everyone can use a bit of help and guidance from time to time. Especially for something as important as retirement. Our team of financial advisors can provide all the help you need. According to independent research, people who work with a financial advisor, and have a written financial plan say they feel more confident about the future.*

Class Certified In 401 Plan Trustees Lawsuit Against John Hancock

The suit alleges that John Hancock Life Insurance Co. violated ERISA by retaining foreign tax credits generated by plans investments under a group variable annuity contract.

A federal court has certified a class of trustees, sponsors and administrators of employee benefit plans that purchased a group variable annuity contract from John Hancock Life Insurance Co. via its Signature platform, which is run by John Hancocks Retirement Plan Services division.

Last year, trustees of the Romano Law, PL 401k Plan sued John Hancock over tax credits related to investments they chose for their plan under the group contract that invest in stocks and securities of foreign companies. The plaintiffs allege John Hancock breached the Employee Retirement Income Security Act fiduciary duty of loyalty by receiving and retaining foreign tax credits for the international investment options, resulting in an alleged reduction in the value of the plans assets. The plaintiffs also allege that John Hancock caused the plan to enter into an ERISA-prohibited transaction by not crediting it with the value of the FTCs.

According to the order on the motion for class certification, some of the investments held foreign securities and incurred foreign taxes. The plaintiffs allege that John Hancock did not actually pay the foreign taxes effectively, they say, the plan did, because the value of the plan participants investments fell by the amount of taxes paid.

***fake App Identity Is Compromised***

Why would you design a app to not work? Doesnt make sense. Links are not clickable and wont let you proceed beside go back. But if you go back it says are you sure you want to go back? All data would be lost Well no other place to go than go back and lose all the data you inputted so far so you have to start all over again. Whats the sense of this app really? Ive tried closing the app. Restarting my phone. Reinstalling the app and the screen just darkens as if there is a button that is hidden you must press to move forward. The instructions clearly say what you need to do but nothing works besides go back once you made it so far. App might be a fake app and now all my info and anyone elses is compromised. Beware of this app.

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Helping Participants With Financial Wellness

John Hancocks annual education program is designed to help members maximize their Individual Account Retirement Plan benefits and encourage good financial behaviors. Members also get help with their larger financial journey with life-event planning, savings strategies, legacy planning, and skills for reducing financial stress.

To learn more, read all about it here:

John Hancock Retirement Plan Services

John Hancock Retirement Plan Services Customer Service ...

Participant Service CenterRepresentatives are available Monday Friday 8 a.m. to 10 p.m.

Log in to check your balance and keep track of your savings:

For distribution requests, change of address, and questions on hours or contributions:

Health Services & Benefit Administrators4160 Dublin Boulevard, Suite 400Dublin, CA 94568-7756

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When Youre Ready To Retire Were Here To Help

You worked hard to earn pension benefits from your employer. At John Hancock Group Annuities, our job is to help ensure those benefits are paid to you when you’re ready to retire.

We do this because your employer purchased a group annuity contract from us to fund tax-qualified retirement benefits for a specified group of employees, who are referred to as participants.

Whether you’re ready to retire or already receiving benefits, we’re here to help. From guiding you through the retirement process, to updating your records so you don’t miss a payment, to helping a loved one with the death claim process, our goal is to make everything as easy for you as possible.

You can now update your banking instructions over the phone!

*Must meet eligibility requirements. Not all financial institutions are eligible.

Where can I find information about an annuity that I purchased from John Hancock?

If you bought a John Hancock individual annuity contract either directly from us or through your financial representative, visit

Well Support Your Members With A Personalized Participant Experience

Our dedicated Taft-Hartley team will work with you to design and support your program, whether you have a defined benefit plan, defined contribution plan, or bothâregardless if itâs member directed or trustee directed. Weâll support your members with a participant experience thatâs personalized to their financial wellness and retirement readiness needs, whether theyâre an apprentice, journeyman, or pre-retiree.

For more information, please contact:

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Product Details And Description Of John Hancock Retirement

John Hancocks retirement app makes it easy for our plan participants to safely manage their retirement plan, anytime, anywhere.Use the app on the go to securely connect with your plan and its financial toolsRegister, enroll, and access your plan accountView account details, including balance, rate of return, account/transaction history, and investmentsMake account changes, including contribution rate and profile updatesSet your goals and get real-time projections of estimated spending and income in retirementModel saving scenarios, receive guidance to help meet your spending needs, and track your progressUse helpful tools and resources for timely education on personal finance and wellness topics

Top John Hancock Retirement Reviews

  • By Karenark8

    Easy and works great

  • By bcnurse95

    Easy sign in

    Gives you the basics. Rating high because I was tired of logging into website every time for balance.

  • By bite me robinhood

    All around crap

    Spent all this time enrolling, then try to get out of app, says progress will be lost. No other way out. Close app, go back in and get promoted to enroll again. Get to end of enrollment again, website says to call customer service. Call CS twice, going through the slow automated prompts, get hung up on twice right when I get to a live person.

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Demo: How John Hancock Uses Salesforce & Amazon Connect for its Call Center | Salesforce

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Manulife, Manulife Investment Management, Stylized M Design, and Manulife Investment Management & Stylized M Design are trademarks of The Manufacturers Life Insurance Company and are used by it, and by its affiliates under license.

John Hancock Investment Management LLC is the investment advisor for the closed-end funds.

Mutual funds

Member FINRA | SIPC, 200 Berkeley Street, Boston, MA 02116

here to view a prospectus or summary prospectus. You may also request one from your financial professional or by calling us at 800-225-5291. The prospectus includes investment objectives, risks, fees, expenses, and other information that you should consider carefully before investing.

Some information may not be approved by certain organizations. Please check with your organization before using this information.


John Hancock ETFs are distributed by Foreside Fund Services, LLC in the United States, and are subadvised by Dimensional Fund Advisors LP or our affiliate Manulife Investment Management LLC. Foreside is not affiliated with John Hancock Investment Management Distributors LLC, Dimensional Fund Advisors LP or Manulife Investment Management LLC.

ETF shares are bought and sold through exchange trading at market price , and are not individually redeemed from the fund. Shares may trade at a premium or discount to their NAV in the secondary market. Brokerage commissions will reduce returns.

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Welcome To John Hancock Supplemental Income Plan

IMPORTANT PLAN INFORMATION: The Supplemental Income 401 Plan is transitioning from its current recordkeeping platform to the John Hancock platform. In late May, you were sent a Transition Kit notifying you of this change. You don’t need to do anything for this transition, but it is important to know that the transition period will begin on June 25, 2021 and end on July 14, 2021. During this time, you will not be able to change your investment allocations or request loans, distributions, or withdrawals from the plan. You will have full access to the SIP when the transition ends on July 14, 2021, at which time you will be mailed additional information on how to access your account on the John Hancock platform.

John Hancock Retirement Plan Services, LLC is also referred to as “John Hancock”.

The content of this website is for general information only and is believed to be accurate and reliable as of posting date but may be subjected to change. John Hancock does not provide investment, tax, or legal advice. Please consult your own independent advisor as to any investment, tax, or legal statements made herein.

All plan information is confidential and you agree to safeguard and protect such information in accordance with the standards required by law and use such information only for authorized plan administration purposes.


John Hancock Pensions Customer Service

John Hancock’s retirement app makes it easy for our plan participants to safely manage their retirement plan, anytime, ADP 401k Retirement Plan Login. Help & Support Page for logging into ADP 401k Plans..

John Hancock Retirement Plan Services, LLC offers administrative or recordkeeping services to sponsors and administrators of retirement plans, as well as a If I participate in a retirement plan at work, such as a 401, 403, into your John Hancock annuity contract, please call our Customer Service line .

John Hancock is a company built on trust and integrity. healthier lives, and how John Hancock Vitality customers can support nonprofit Wholesome Wave in Working here gave me great experience and understanding of retirement processes and procedures. Management could be better at supporting employees but overall .

Your qualified retirement plan is a powerful savings tool that most Americans Plan administrative services may be provided by John Hancock Retirement.John Hancock Retirement Plan Services, LLC offers administrative and recordkeeping services to sponsors or administrators of retirement plans, as well as a .

Were here to help you be the best pet parent you can be.

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How To Contact John Hancock Retirement

John Hancock Retirement Contact Information

Listed below are our top recommendations on how to get in contact with John Hancock Retirement. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact John Hancock Retirement. Discover which options are the fastest to get your customer service issues resolved..The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage .

100% Contact Match

A better way to Contact apps

You can now contact John Hancock Retirement customer service directly via Email using our new site –

Retirement Service Specialist John Hancock

John Hancock Retirement Plan Services Customer Service ...

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Respond to participant inquires regarding status of 401k distributionsAssist Advisors, Plan Administrators and Third Party Administrators with 401k distribution proceduresRespond to internal inquiries regarding JH IRA accountsMajor Responsibilities

Member of in-bound / out-bound phone-based team focused on facilitating the funding of JH IRAs by working with participants and both internal and external partnersDeliver outstanding customer service in a professional mannerAssist Advisors, Plan Administrators and TPAs with 401k distribution proceduresRespond to inquires from JH Retirement Plan ServicesCommunicate with Third Party Administrators and Plan Sponsors to facilitate distribution processProactively share knowledge to ensure team objectives are metAbility to work independently and as a team with a customer focusAdditional duties as assigned

1-3 years financial services industry experience preferredSeries 6 and 63 required within 6 months of date of hireKnowledge & Skills

Detail oriented with the ability to quickly organize, prioritize and work within a multiple task environment.Strong analytical and problem solving skills. Ability to breakdown an issue, isolate and resolve the problem.Key Differentiator

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